This guy should get FIRED!! - $1500 Gaming PC Secret Shopper pt3

  • Published on Dec 18, 2018
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    We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
    Alienware R7:
    HP Omen:
    iBuyPower i5 Configurator:
    Origin PC Chronos:
    Maingear Vybe:
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    Intro Screen Music Credit:
    Title: Laszlo - Supernova
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    Outro Screen Music Credit: Approaching Nirvana - Sugar High
  • Science & TechnologyScience & Technology

Comments • 9 862

  • Linus Tech Tips
    Linus Tech Tips  5 months ago +3576

    Thanks for watching guys! Hope you're all enjoying the series so far.
    iBUYPOWER posted a response to our video here:

    • Alex Oelkers
      Alex Oelkers 19 days ago

      Yeah I read the IBUYPOWER reply... it does say a lot if they had no idea their tech support was this awful until now. I mean its a goddamn problem with the RAM being loose, thats not a very difficult problem to talk some one through. If they couldn't even do that politely.... then what was that guy getting paid to do exactly?

    • Tim Everhart
      Tim Everhart 2 months ago

      Your comment was priceless.

    • Guy Jordan
      Guy Jordan 2 months ago

      Accountability hurts but it doesn't have to be terminal. iBuyPower took a TKO here and have to rebuild from less than zero. If they are serious about fixing the company they need to rebrand.

    • TheAdamGore
      TheAdamGore 3 months ago

      One shitty employees attitude should not reflect on the whole company. Especially since they were so quick to either reprimand or fire him. (depends on what state). Good of Linus to pin their response.
      Thanks for making this series too !

    • Ezydenias
      Ezydenias 3 months ago

      the unplug part always gets me because if you unplug the system the case isn't grounded anymore. So technically you should keep it on and only flip the switch but than again technically you have to make sure it is unplugged to even operate it according to safety laws unless you are certified to work under 110/230/400V Voltage.
      So what is the super correct way, I am just nitpicky here.^^

  • Sirmellowman
    Sirmellowman 22 hours ago

    what a fucking great video dude, so many bullshit companys cut corners with this stuff.

  • eurosonly
    eurosonly Day ago

    Holy shit dude. The guy has no imagination and teaching skills. Who the fuck hired him for tech support if he can't explain what two sticks or ram look like top a customer on a phone???? At least fucking try dude. I would've said something along the lines of: towards the top of the motherboard before you inside the case, you will find a fan of some sort and to the right of that fan should be two sticks with latches below and above them. Push on the latches to let loose the sticks and pull them out and then put them back in, gently giving the sticks an even push on the center of each stick and them clamping in the latches towards the sticks by pushing on them. How hard is that?

    • Loreaver
      Loreaver 18 hours ago

      I would have emailed the person a RU-clip video of ram upgrade

  • Spills51
    Spills51 Day ago +1

    Origin did well but I feel like it depends on who you end up with at that moment.
    DELL...Across the board has TERRIBLE support...Even if you end up with someone who is ok...ANY COMPANY that has a HELP CENTER that has FORIEGN staff in my mind is inexcusable.
    Your customers are calling for help...And you CHEAP OUT on one of they most KEY steps for a COMPANY.

  • {Z}Mike
    {Z}Mike 2 days ago

    sorry ass tech support,she literally asked the tech adviser if she should un-plug it and plug it back in to fix it,she should not have even called him.

  • Lmao XD
    Lmao XD 2 days ago

    The plot thickensss 😎

  • montyman montyman
    montyman montyman 3 days ago

    Wow glad I build me own

  • April Sunshine
    April Sunshine 4 days ago

    Wait, for $1,500 ibuypower refused to teach something as simple as how to plug in the RAM sticks????

  • Band Guru
    Band Guru 4 days ago

    The iBuyPower guy should be fired. There was no reason he couldn't have been more helpful, assuming that company requires at least SOME experience for support jobs

  • Caleb Slagh
    Caleb Slagh 5 days ago

    poor janice..

  • Stephen Berry
    Stephen Berry 6 days ago

    Janice looks a little to old for me 😢😢

  • cruise 007
    cruise 007 6 days ago

    You guys should do another one of these to see if they have improved lol

  • LevisZockerbude
    LevisZockerbude 6 days ago

    yeah hp support and dell support is pretty bad in germany too! Nice Vids guys keep it up!

  • Dave Dom
    Dave Dom 6 days ago

    I need to get a new job. I'd an employee of the year in a PC shop.

  • SoulgainTM
    SoulgainTM 6 days ago

    These priceless emotions that Janice cracks. Loved it! :'D

  • Landon
    Landon 7 days ago

    Although this video is a bit old, i would have loved a "if you can't help me fix this, then i guess you should transfer me to sales so i can get a replacement or a refund, as this is unacceptable, also may i have your name for future reference?"

    I have a feeling he would crawl out of the computer's speakers to personally kiss her ass, or say "it ain't my fucking problem, i'm getting paid minimum wage for this shit," and hang up or sit there until she hung up.

  • readme_nfo
    readme_nfo 7 days ago

    i'm almost positive i can hear one of them whisper "what the fuck is wrong with him" at 11:31

  • Łukasz Prochon
    Łukasz Prochon 8 days ago

    Like :D For white hat and darck coat :D

  • Corey Wray
    Corey Wray 8 days ago

    Seeing iBUYPOWER behave in that way is absolutely disgusting. No one should have to go through that kind of abuse after just spending more than a months rent on a brand new computer. Absolutely disrespectful, like that is a real scenario and it's happened to me, I custom build, there's no tech support for that. So for someone who doesn't know anything about computers buying a pre-build, that guy I don't care if it was a bad day or not, he sounded really confident about being a piece of garbage. Companies really need to hold a higher standard of hiring pieces of garbage, and honestly need to be closely monitored, so that people who deserve those jobs get hired instead. It's just sad really.

  • Corey Wray
    Corey Wray 8 days ago

    This intro hahaha amazing

  • Sean Price
    Sean Price 9 days ago

    heres a good example why we shouldnt export our tech support jobs to india.

  • Mehmet Gündaş
    Mehmet Gündaş 9 days ago

    I want to marry with Ivan

  • Eleos
    Eleos 10 days ago


  • Jeremy Miethker
    Jeremy Miethker 10 days ago

    well I would never buy a hp or Ibuypower

  • Winja
    Winja 10 days ago

    Agent Janice is super cute!

  • Tad Williamson
    Tad Williamson 10 days ago

    at least back n the 90's compac used to just put you on hold and hang up on you! none of this go find someone else and stop bothering me so I can play Fortnight!

  • N0D0hNuts
    N0D0hNuts 10 days ago +1

    I work for tech support in a big company (not gonna mention the name), but we have 90seconds maximum to answer a call. Most of the time, you get an agent within 20 seconds. Then the diagnosis must be done within 5 mins or you send it to next level (service call or advanced technical support). Most of the time, customer is on the line less than 20 mins. (more if it is a network issue or something that require remote session and stuff).
    This videos was atrocious to watch (not because of you Linus)

  • MrDucktastic
    MrDucktastic 11 days ago

    It makes me kinda happy that Dell support is just as bad in the USA as it is here in the UK!
    IT company I worked for switched to HPe a while ago after we had a RAID controller fail and got stuck on hold for nearly an hour and a half.

    • MrDucktastic
      MrDucktastic 11 days ago

      Holy crap HP consumer support sucks too! :<
      Their enterprise lines were always way better than that in my experience... in the UK at least.

  • koko popo
    koko popo 11 days ago

    I like long tech support because I don't really have any friends to talk too 😀

  • Swaglodyte Dad
    Swaglodyte Dad 11 days ago

    I’m sure that guy got fired

  • Lucas Van Enger
    Lucas Van Enger 12 days ago

    OMFG! Being someone who works in phone and email technical support, I am disgusted! by some of the attitudes!

  • Frank Cofield
    Frank Cofield 12 days ago

    Love the videos exposing these fools it's crazy think God I build my own.

  • キティニャー
    キティニャー 13 days ago +5

    Just download 8 more gigs of RAM duhh

  • Eric LaMotte
    Eric LaMotte 14 days ago

    Annnnd this is why since 1997 I handle my own issues and drove me to learn computing. Horrible HORRIBLE customer service. "Syr dyid ewe tri to retart da computar? Dat solves manny pra prob blems" *click* "Heddo?" I learned then they wouldn't help me and from 1999 on ward built my own rigs. Great reviews Linus, hopefully instead of complaining to you these companies try to FIX their core problems.

  • C3_KiLE
    C3_KiLE 14 days ago +1

    iBP support: hello welcome to iBP support! We fix pc's and we fix csgo matches.
    Person: yes i ordered 16 gbs of ram, and it only shipped with 8.
    iBP: DO you know what a ram stick is
    Person: no...
    iBP: ok so just get a family member to help and fuck off. Thanks!

  • Grim Spyder
    Grim Spyder 15 days ago

    iBuy power, go screw yourself. I will never, never, never, ever! But anything from you. Hope no one else will either.

  • Grim Spyder
    Grim Spyder 15 days ago

    Good job Alienware! I will NEVER, buy an Alienware anything. You guys suck!

  • Ryan Freed
    Ryan Freed 15 days ago

    Wow. This is truly ridiculous. Good money is paid for these machines and when you need support you call 9 year olds? A company as big as HP playing the blame game? I’m literally stunned.

  • Peregrine
    Peregrine 15 days ago

    I know the iBUYPOWER one was the worst experience by far, but the Omen call triggered me on a far more personal level. The number of times I have had to fill out some dumbass form that CLEARLY no one read...

  • CD ONE
    CD ONE 16 days ago

    Not surprised with the outcome from HP... I used to deal with them in the late 90's when working for Transport Canada and their hardware was horrible, but contacting and dealing with them was twice as bad as working on their hardware. I have not, and will never get or work on a HP computer.

  • Game Time
    Game Time 17 days ago

    This is fucking hilarious ohhhhh man. Lmao xD I think the HP guy was such an idiot and shouldn’t have the job. And the lady wants her to download more ram lol

  • Timothy Girdwood
    Timothy Girdwood 17 days ago +2

    Nailed it. It's a policy problem with HP. I worked in an extended warranty call department and there are prompts and procedures you HAVE to follow. I was actually negatively counseled a few times for going above and beyond to solve a problem without involving a technician or the manufacturer.

  • Keinlieb
    Keinlieb 19 days ago +1

    Do you know what I love about Dell is the inability to understand their operators.

  • Min Nohara's Channel Of Fun

    Poor Janice, she didn't deserve to be treated like this :'C

  • Steve V
    Steve V 19 days ago

    Basically, basically, basically.... ARGGGGH!

  • Jortand
    Jortand 19 days ago +1

    IBuyPower throwing away costumers like they threw away CS

  • Kubes Voxel
    Kubes Voxel 19 days ago

    Pebcak is going in the lexicon....

  • GamingPrOStuFF[RBX]
    GamingPrOStuFF[RBX] 20 days ago +1

    Linus is slowly losing his mind

  • Jason Firth
    Jason Firth 21 day ago

    Lol, searching this in two seconds finds your answer, " ram not appearing on my computer after order "

  • Keuthonymos
    Keuthonymos 21 day ago

    13:56 you need (as if I'm telling you what to do) to clip that "WHY" and use it when people do stupid things for an unknown reason because I laughed how angry Linus gets. Linus is too small to get angry. It's great.
    Edit: Top points for Janice calling that woman a thot on the sly as well.

  • ShootyMC
    ShootyMC 22 days ago

    premium support XDD?

  • cycleslayer
    cycleslayer 22 days ago

    Somehow am not surprised, at all. At least iBUYPOWER is owning up to there mistakes. Where you at DELL, HP you to big to care about how you treat people. Playing phone tagg all day long, hoping we just hang up and call someone else.
    OH and I didnt see this was Dec 2018, someone needs to see if iBUYPOWER has made any changes. BET NOT

  • ShneekeyTheLost
    ShneekeyTheLost 23 days ago +2

    The iBUYPOWER guy was the quintessential 'Mansplain' example you NEVER want your Tech Support guys to do.

    • Loreaver
      Loreaver 18 hours ago

      Isn’t it the opposite of mansplain?

  • Mike Mayaka
    Mike Mayaka 23 days ago

    HP trying to have a form and voice recognition like Apple, but failing, bless. Speaking of Apple, they have the best tech support I've ever used, once you get connected to a higher level adviser. Though I've only used them for support with iCloud and never a hardware issue (those I usually manage to fix myself).

  • Mike Mayaka
    Mike Mayaka 23 days ago

    The iBuyPower guy basically said, why are you calling tech support for a technical problem. If someone knows how to check if RAM is seated they wouldn't call tech support! Doesn't take a genius to figure that out. I do give tech support to my friends quite a lot, and I admit, I'd struggle to describe how to check RAM over the phone, but I usually use a video call to walk them through it.

  • Nathan Froese
    Nathan Froese 24 days ago

    This video makes me irrationally angry on behalf of anyone who has to put up with this shit.

  • Mr Moon
    Mr Moon 25 days ago

    Resetting my Apple ID password was a 1 hour prescheduled call yet these a couple of these guys can remote diagnose hardware problems in less than 20 minutes. Dayum...
    Also “iBuyPower” lol, “just call your tech savvy friend or whatever I don’t get paid enough to explain what basic parts look like.” If a family member wants a nice PC I’ll just do the build for them. Prebuilds are such a gamble.

  • Deepak Dangol
    Deepak Dangol 25 days ago

    Larger the companies, worst their support is.

  • Dustin Jones
    Dustin Jones 27 days ago +1

    If you ever want to get rich, call PC support , get instructed to open the case without powering down , get electrocuted and sue for millions.

  • RupertFoulmouth
    RupertFoulmouth 27 days ago

    PEBCAK is a term i have not heard of before. I have always called that PICNIC error. Problem In Chair Not In Computer.

  • David Yang
    David Yang 27 days ago

    oof if i buy power sees this video, yokes

  • Extreme Titan2
    Extreme Titan2 27 days ago

    i bet janice hates her job after these

  • Brendan Clark
    Brendan Clark 28 days ago

    I used to have an HP laptop a couple years ago and the only thing that i remember about HP support is that the whole process was brutal. All the transferring and bullshit that you have to go through just to ask a question to someone who was fairly knowledgeable.

  • XeroRez
    XeroRez 29 days ago

    My five year old son could give better tech support then some of these... which btw, I have no son, nor am I married... Nor do I plan on having kids soon xD
    This is just outrageous that "BIG" tech companies don't even have competent tech support at the LOWEST level.

    • XeroRez
      XeroRez 29 days ago

      It also sucks that businesses Tech Support infrastructures are so flawed that when the techs that KNOW what they are doing, understand an issue, they can't even feel okay with GIVING the support when its really needed.

  • Tyler Cooke
    Tyler Cooke 29 days ago

    Why did 700 people dislike this? haters man, they'll see you walk on water and say it's cause you Can't swim.

  • Chris Iggy
    Chris Iggy Month ago

    You heard it here first. Is your RAM not showing up? Just reset it! Gotta reset that RAM.

  • Soldier333
    Soldier333 Month ago

    The ibuypower guy didn't even try holy shit

  • Tim Hill
    Tim Hill Month ago +15

    Compared to IBuyPower, Dell was amazing.
    Seriously. I own a company that sells online. If I found a single instance where something like the HP instance, the AlienWare, or IBuyPower happened, there would be people who lost their damned jobs. I'm talking about a complete house cleaning if I found it was a department wide issue. Making mistakes is one thing. Apathy and laziness have no excuse. Utterly ridiculous.

  • D U
    D U Month ago +1

    "Premium support" and it connects you to an Indian lmao Jesus Christ save some money and just let some homeless people google the problems for minimum wage in the US you'd get better support.

  • 901 Fishing
    901 Fishing Month ago

    I noticed these companies are using people from India who don't know shit about computers just know how to scam people

  • wHiTe CrOw
    wHiTe CrOw Month ago +16

    "its not my ability to help its your ability to"...
    *flips table*

  • Shen Bapiro
    Shen Bapiro Month ago +4

    hope your tech supports not indian

  • Tommy Two Tones
    Tommy Two Tones Month ago

    HP functions like a lobotomized brain.

  • Stevie1da
    Stevie1da Month ago


  • Kappa TilGainz
    Kappa TilGainz Month ago

    Such a cool idea! Thanks for doing this LTT!

  • Joey Olive
    Joey Olive Month ago

    WOW! iBuyPower are fucking assholes.

  • Daymon
    Daymon Month ago

    Janice is an angel for dealing with this.

  • Creaa Tiive
    Creaa Tiive Month ago

    this girl is so out of place lol.

  • andreas menicou
    andreas menicou Month ago

    DELL phone supports sucks. I regret the moment i bought an XPS15. I wish I bought something else even cheaper

  • rradt2001
    rradt2001 Month ago

    Dell = Transfer hell for any tech support

  • rain whenidie666
    rain whenidie666 Month ago

    NEVER BUY PREBUILT!!!!!!!!!!!!!!! I don't care how little you know about building a pc. i havent messed with a computer for 20 years since i was 10 yrs old or so and last year i built my own. theres too much info on just youtube alone that goes through step by step guides. i didnt even know what cpu or gpu even meant but within 2 weeks i researched browsed part lists bought payed and built my 1st pc. the build process alone was complete and running within an hr and half by myself. theres no excuse why you cant do it on your own in todays world. prebuilt is over priced garbage. BUILD YOUR OWN!!!

    • rain whenidie666
      rain whenidie666 Month ago

      plus within a week your parts are delivered.. 20 days? screw that

  • bobkin611
    bobkin611 Month ago

    Linus you should have got on the phone and ripped that IBuyPower Reps asshole apart. What a POS. Props to IBP for the response. But damn. They better fire that guy.

  • derekdoesdos
    derekdoesdos Month ago

    What about virtual memory though? Haha

  • Master Chief 00117
    Master Chief 00117 Month ago

    IBUYPOWER is in Blue Screen of death mode.... As i would not buy anything from them. After watching this.
    They basically called her an idiot and hangup... I mean this is the 21st century. You could not even give her a link to your own site. To show her what to look for! How hard is it to do that. Swipe. Copy. Paste...

  • The Journerying Gamer

    i hope you paid her well for this XD

  • hoss7
    hoss7 Month ago

    if you buy a prebuilt buy from Nebraska furniture mart and get the warranty, they have a wide variety of brands and the warranty is amazing. They will send someone to your home to try and fix it and if the manufacturer won't cover repairs or replacement they will

  • statikreg
    statikreg Month ago

    This is why I choose to be my own tech support department.

  • Cha1n
    Cha1n Month ago

    ibp was a big YIKES

  • haris javed
    haris javed Month ago

    I am amazed no one told Janice to download the extra ram. HP rep did tell her to turn it on.

  • Clayton Carter
    Clayton Carter Month ago

    Holy shit ibuypower

  • parker scheeren
    parker scheeren Month ago


  • Noodles
    Noodles Month ago


  • Nathan Premo
    Nathan Premo Month ago

    If you work for a PC manufacturer in tech support and you can'rt quickly diagnose loose seated RAM in a PC that JUST shipped, you need to quit your job and find a different line of work That is unacceptable. And that Ibuypower, omg. They need to be straight up fired. Again if you can't walk someone through how to safely reseat RAM you should not be in tech support. Period. You are useless in this field.

  • Lance Kettner
    Lance Kettner Month ago

    at 9:12 I think the representative was talking about the DIMM slots rather than the actual RAM modules

  • James Amril-Kesh
    James Amril-Kesh Month ago

    Oh my god, that Origin video where he just yanks two DIMM sticks out with one hand... I cringed so hard.

  • Neon Blaze
    Neon Blaze Month ago

    13:43 Linus asking the real question

  • Mumie
    Mumie Month ago

    i love that intro 😂😂😂😂

  • Blank Gaming
    Blank Gaming Month ago

    "Half a dozen" mate just say six

  • ProGenji
    ProGenji Month ago +5

    wow, who could've guessed that Origin and Maingear (the two boutique builders) had the best customer service, thats why. they're boutiques they deal with this shit all the time. Now ofcourse they have the best customer service they are often hired (even the tech support) has or has had some or a lot of experience building pcs.

  • ProGenji
    ProGenji Month ago +2

    So props to iBUYPOWER for acknowledging their problems afterwards, that being said if you have unlimited or a lot of money and want uncompromising service go origin.