This guy should get FIRED!! - $1500 Gaming PC Secret Shopper pt3

  • Опубликовано: 18 дек 2018
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    We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
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    iBuyPower i5 Configurator:
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    Intro Screen Music Credit:
    Title: Laszlo - Supernova
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    Outro Screen Music Credit: Approaching Nirvana - Sugar High
  • Наука и техникаНаука и техника

Комментарии • 10 979

  • Linus Tech Tips
    Linus Tech Tips  Месяц назад +3381

    Thanks for watching guys! Hope you're all enjoying the series so far.
    iBUYPOWER posted a response to our video here:

    • Guy Sky
      Guy Sky 2 дня назад

      You should ask for responses from all of the bad performers.

    • DracoTora
      DracoTora 4 дня назад

      sounds like an "OMG, we are busted, let's just post something that makes it look like we are solving it and hope everyone believes us, but in reality, do nothing."

    • TheVoidRose
      TheVoidRose 6 дней назад

      I already knew going in that iBUYPOWER was going to be bad but man that guy made me so mad, I hope he got fired.

    • NvrUseYur RealName
      NvrUseYur RealName 10 дней назад

      Agreed. But I certainly hold people being paid for something to a higher standard when that's what they're paid for. Otherwise they're absolutely worthless. And yea, I've been there too. Maybe I'm too hard on myself as well & thus these potentially unrealistic expextations? I dunno, but if these people can't maintain, then they're clearly in the wrong line of work. ...IM(NS)HO

    • R1ckmister
      R1ckmister 10 дней назад

      NvrUseYur RealName that’s actually disgusting, don’t you guys have unions for BS like that?
      And don’t get me wrong I’m not saying this is in any way, shape or form good! Not at all, but same time we don’t know why that happened for that call. Could have literally been an isolated incident.
      People just need to start being kinder to each other if you ask me now, we’re too quick to jump on anyone that does or says things that we don’t quite agree to. I’ll even hold my hands up to say I’ve done it probably countless times but as I get older I’m learning to not be so much of a dick myself 😂

  • Dee'Kej
    Dee'Kej 8 часов назад

    I want to see more videos with Janice in the future! ;)

  • vince slark
    vince slark 10 часов назад

    thats just call center service for you in general

  • Surf Widow
    Surf Widow 13 часов назад

    Dell belittle their BASIC (as they keep saying) service and punish customers for not buying their warranty by messing them about this is a PR disaster for Dell Well done for showing us this video! Also whilst its cheaper to outsource tech support to India this demonstrates why so many companies are bring their call centers back home!

    This sort of YT video can really damage a company as they are so exposed here to what customers have to deal with everyday! The companies concerned want to sell high end machines so they better watch this and learn!

    HA! IBuyPower! You just lost a million bucks! LOL!

    HP (JOKE!) At first sounded like a dirty phone call! LUL! MonkaS

    They just want to sell stuff and then move you away as far away as possible!

    PS Your Reel to Reel Tape deck recorder is not running ;) LOL!

  • Magic Right
    Magic Right 15 часов назад

    I think this is a very good and enjoyable video but where’s petscop 2

  • brfritos
    brfritos 19 часов назад

    I don't know how would you feel about it Linus, but here in Brazil we go waaaaayyyyy more targeting the head of the customer. Like a KICK in the head of the customer. PEBCAK here is called BIOS. Burro e Idiota Operando Sistema. Translation? Stupid and Idiot Operating a System. And customer support is equally terrible, with some exceptions. Oh yeah, Microsoft support is just like the rest of the world: crap. LOL

  • conman3609
    conman3609 20 часов назад

    i see 686 mis clicked liked butons AKA DISLIKED

  • conman3609
    conman3609 20 часов назад

    lol linus ''WHYYYYYYYYYY!!!!'

  • Nathan Ford
    Nathan Ford 20 часов назад

    This is just painful in my soul.

  • Vicechair games
    Vicechair games День назад

    Wow that tech service agent at ibuypower was so rude. Like if im buying a computer and im not sure about something tech support is supposed to help not make me the consumer feel like a moron. Condescending comments and tones do not fly

  • Rakly3
    Rakly3 День назад +1

    anti-static wristbands are BS. This video proves it.

  • Yi huan Teh
    Yi huan Teh День назад

    18:51 why was one of the host in the video? i thought its live

  • shubham sahu
    shubham sahu День назад

    Omen ***** a setting will appear RAM 😂 🤣👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

  • Speaker Rob
    Speaker Rob День назад

    This is such a fun series to watch! Thanks, Linus, for this great content. Each of the companies represented should be thanking you for offering them free quality control of this caliber.

  • Josh Erickson
    Josh Erickson День назад

    Is Ivan sitting there with headphones on and also helping Janice put the ram back in on the screen?

  • ツMazer
    ツMazer День назад

    Actually hilarious

  • Belgian Star
    Belgian Star 2 дня назад

    Oh boy, I feel sorry for Janice having to go trough this shit lmao

  • Belgian Star
    Belgian Star 2 дня назад

    Dell tech support uses the same quality ‘professionals’ as a company all Belgians know: proximus

  • DeeKay
    DeeKay 2 дня назад

    How much did you guys pay her to sit through that tech support hell? xD

  • ricky gonzalez
    ricky gonzalez 2 дня назад

    excuse me mother fu**** xD 10:50 best part

  • Jekri Nachyev
    Jekri Nachyev 2 дня назад

    Quickest way to get to tech support for Dell Premium Support

    First call any number listed as dell support like any department Customer Support/Tech support ETC.

    - Have your Service Tag it's really all you need
    this is a 7 digit code with both letter and numbers located on the pc and sent in the first email you are sent from them.
    - In the prompt automated menu, when it asks for service tag basic ignore this step and say whatever twice to bypass this and get to an agent.
    - First say the 7 digit Service Tag in Phonetics for Example Xray-Delta-7-Delta-Xray-Zulu-7 and then say what department you are trying to get to and a brief description of the issue.
    -The agent will notify you that they are going to transfer you. Stay on the line they are setting up the transfer. Then they will get back to you in about 30 seconds then transfer you. And if you get disconnected at this point the next agent will know.
    - Yay if you where transferred properly are now at tech support Make sure you provide your service tag in Phonetics again this data is not transferred from the last person presumably for customer security.
    I hope this quick guide helps anyone trying to navigate this. I have had to do this close to 100 times in the last 3 months so I hope my experience helps others.

  • Hungry Basset
    Hungry Basset 2 дня назад

    Play highlights of this during the Superbowl.

  • Brian Monnissen
    Brian Monnissen 2 дня назад

    I love this new series and especially this part. I think I've rewatched this about 10-15 times! Also, I love the honest rage of Linus, like always.

  • Francois Louw
    Francois Louw 2 дня назад

    Janis is so Cute 😊

  • John Edward
    John Edward 2 дня назад

    I think we all know where to NOT call or buy from I am definitely not getting ibuy or hp Dell beating em is amazing true MVP Dell 😂

  • Todor
    Todor 2 дня назад

    I'd fuck Janice thou.

  • High Desert Exile
    High Desert Exile 3 дня назад


  • khaled azem
    khaled azem 3 дня назад

    Why is there a gun on the table

  • Secret !
    Secret ! 3 дня назад +1

    HP customer support sent me here for my RAM issue. It still isn’t fixed...

  • Haotian Zhang
    Haotian Zhang 3 дня назад

    so that’s why apple succeeded

  • HeyPapi6969
    HeyPapi6969 3 дня назад

    Linus just turned into Michael Scott 13:56

  • Designer Boiz
    Designer Boiz 4 дня назад

    You guys Look like pc detectives this was great information.

  • Tony Hunt
    Tony Hunt 4 дня назад

    HP - Within 30 days they have a DOA policy whereby sales has to decide whether or not they are going to go with a full replacement of the unit. The tech support was probably actually trying to set her up with a swank replacement. Looks like he was fighting policy on the HP...SAAAD

  • WallstreetSplooge
    WallstreetSplooge 5 дней назад

    Native English speakers can go a long way...

  • Adam Warren
    Adam Warren 5 дней назад

    Downloading Ram!

  • Nolan Russell
    Nolan Russell 5 дней назад

    Ever since I had to explain what VOIP is to tech support personnel I realized I knew way more than them and haven't called tech support since.

  • Simon Stål
    Simon Stål 5 дней назад

    I worked in technical support for a while (AppleCare), one of the problems is that you have your own departments and you are not allowed to do support on in an area where you are not trained, even though you might know the solution. So, for example, a newly trained tech support for apple does support for ios (ipad,ipod,iphone,apple watch etc) so if someone calls in for anything related to mac they have to be transferred to the mac department.
    Before they get transferred you'd basically have to get their contact information, ask them what the problem is, get the serial number for the product etc. (Even if you have filled out a form online we'd still have to double check all the information, that's part of the protocol)
    What could happen (at least at Apple) is that there are people there working as "quality control" which sole purpose is to listen to random calls that have been made and make sure that you follow protocol and give the customer the best support when it comes to how you treat them, if you solved the problem or how you solved the problem.
    If you solve a problem that is outside of your "scope", like for example helping a customer with a mac related problem even though you are not certified to give mac support you would get in trouble.
    There was once a guy that called in and I knew how to solve his problem (it was keyboard related and takes just one button press to fix), I tried to transfer him to the mac department but they were busy and he would have to wait about 30 min to get connected so I ended up just telling him the how to do it and wish that no one from quality control would listen in on that call.

  • James Brock
    James Brock 5 дней назад +1

    I am in luv w/Janice :)

  • IronHunter02
    IronHunter02 5 дней назад

    I can vouch that Alienware support is completely terrible. My computer shut off when I took the side panel off so, I called them wondering if there is a certain way to put the side panel on,by the way my outlet on my wall just happened to go out at the same time I took the panel off.Anyways they asked me for my service number and asked me my name and phone number over and over and over rinse wash repeat for an hour before someone said to try a different outlet on your wall like they took an hour to tell me try a different outlet like Alienware get your shit together!! Then they called me when I was at school wondering if I need more tech support for a problem that I told them had been solved they called me another time after that to which I just instant hung up when I heard the same tech support voice.

  • mx1701
    mx1701 5 дней назад +2

    They need to fire all these Indian people and hire some competent representatives instead....

  • Capnsensible80
    Capnsensible80 5 дней назад

    4:16 I don't think "beats off" is the phrase they should probably use lmao

  • Rimmy Tim
    Rimmy Tim 5 дней назад

    This series is great

  • Firefly
    Firefly 5 дней назад

    jesus christ.
    is maingear hiring, id be ok being a tech support guy for a competent company

  • Anton Kalliokoski
    Anton Kalliokoski 5 дней назад

    Wow Linus the frustration at 15:19

  • SzaboBeatz HD
    SzaboBeatz HD 5 дней назад

    Anybody wanna team up for a tech support company ? Please think about me ! I know the basics and can explain every part in a PC Desktop in minutes for anybody with a basic understanding of the English language. Hire meh !

    MAVERICK 42 6 дней назад

    Editor: Pelle Gustavs i guess he's a recent new Employee

    MAVERICK 42 6 дней назад +1

    I got to admit that first call sounds like they are Indian tech support scammers.

  • DKone
    DKone 6 дней назад

    wow that Mechanical Keyboard looks sweet. I looked at some RU-clip reviews and I would most likely have bought one. That Massdrop website is a hot mess. Have to login/create an account just to see prices???? I don't think so. There explanation of why is a joke. Massdrop you lost a sale!

  • Kenneth Markert
    Kenneth Markert 6 дней назад

    10:28 for the huge RIP

  • Stone Rayven
    Stone Rayven 6 дней назад

    A service call like that is why i dont do Intel anymore. Or Nvidia

  • Jitin Sharma
    Jitin Sharma 6 дней назад


  • Nicolaj H
    Nicolaj H 6 дней назад

    Never heard the term "pebcak" before. In my country we say it's an "error 40" which means the error is 40cm behind the screen.

  • Derago Nalazev
    Derago Nalazev 6 дней назад

    This made me cringing for hours.... gaad damn...

  • Falcon X
    Falcon X 6 дней назад

    That one condescending guy from iBuyPower is like those annoying toxic elitists that ridicule and bully beginners and ruin multiplayer games for the most part. They're so full of themselves they only look at their own perspective. Hope he was fired.

  • TheDennyBros
    TheDennyBros 6 дней назад


  • TexasTimelapse
    TexasTimelapse 6 дней назад

    Fuck anything HP and Dell!! The worst part with Dell is being forced to talk with a worthless Indian, so they get dead last because of that!
    You're better off going to Walmart and buying a gaming PC.
    You'll always be better off building your own. Sure ts intimidating your first time, but when you're done you will look back at how simple it was. My first build was before ANY online video was posted. I just had instructions and pics and it went fine.

  • MiNameIsJake
    MiNameIsJake 6 дней назад

    As someone who works at the uk equivalent of Best Buy, HP are some of the easiest pcs to troubleshoot, so hps complete ineptitude is hilarious to me

  • Tullerion
    Tullerion 6 дней назад

    That iBuyPower... holy shit!!!

  • imaghostya
    imaghostya 6 дней назад

    ah good old dell "hell" tech support

  • Nick Plotts
    Nick Plotts 7 дней назад +1

    I used to work on the business side of HP (now Hewlett Packard Enterprise) on one of the server support teams. At the time I was there, policy did dictate that we were not supposed to cover support issues that belonged to another team, and there was interdepartmental billing that could take place if a department that wasn't supposed to handle a case did so. I don't know if the consumer side is/was the same way, but it would not surprise me.

  • Dimas Haryo Prajoko
    Dimas Haryo Prajoko 7 дней назад

    Welcome.... to indian tech support.

  • Sox4life
    Sox4life 7 дней назад

    16:00 Interesting (They were supposed to just hang up)

  • CanadianLoki76
    CanadianLoki76 7 дней назад

    Instead of PEBCAK, you can say ID-10-T error as well..

  • CanadianLoki76
    CanadianLoki76 7 дней назад

    Dell = India call center, seemingly just hire whomever they find walking by the office on the street.
    Ibuypower = at a loss for words, what an ass and what a moronic company.

  • Official Tre D
    Official Tre D 7 дней назад +6

    i wish linus would of just hopped on the phone with the Ibuypower guy and reamed em. Damnit linus

  • fgreger
    fgreger 7 дней назад

    This is like a psycho thriller based on real events.
    Remember kids:
    If you are a bad person in this live, you will get reincarnated in india and be forced to do 24 hours a day of 1st level support without any training. You will only be able to sleep when you pass someone to someone else until they get reconnected to you.

  • fgreger
    fgreger 7 дней назад

    ibuypower support: find someone else to help you. I have no clue why you are talking to me and i have no time for this shit.

  • fgreger
    fgreger 7 дней назад

    RAM came lose in shipping...
    There must have been some type of apocalyptic earth quake somewhere, because i haven't ever heard of that happening and can't really imagine it. Intels CPU Heatsinks, all the time, but RAM?!

  • Ales Zak
    Ales Zak 7 дней назад

    Outsourcing tec service sucks

  • Tek Splicer
    Tek Splicer 7 дней назад

    Dude welcome to Dell!!

  • DᴀʀᴋYᴜᴀɴ
    DᴀʀᴋYᴜᴀɴ 7 дней назад

    Ridiculous that she got basic support, confirmed she was supposed to be in premium support... who just sent her back to basic support!!

  • Team Alpha
    Team Alpha 7 дней назад

    Well Done Team Alpha Gaming Certified ;)

  • AllYourBase
    AllYourBase 7 дней назад

    Dell is too big. HP is also too big.

  • Marius x
    Marius x 7 дней назад

    To be fair, I wouldn't let someone who doesn't know what a ram stick and a motherboard are, touch them, unless they agree to be responsible if they break something.

  • Itz_Ryan
    Itz_Ryan 7 дней назад +1

    I’ve been on the phone and fought with dell for 3 hours because they are so difficult, hard to understand people and the amount of waiting time is ridiculous, and I’m 15 years old. It was such a pain.

  • Daniel Laraman
    Daniel Laraman 7 дней назад

    That’s the customer service you can expect from your staff when you don’t give them sufficient training and pay them minimum wage.

  • Sideshow Bob
    Sideshow Bob 8 дней назад

    ivan is fucking hilarious

  • Jason Ver
    Jason Ver 8 дней назад

    IBuyPower and HP "How do I ship it back to you, I will buy a different computer"

  • Ted Eriksson
    Ted Eriksson 8 дней назад

    This video was so goddamn fkn good

  • Snipe Squad
    Snipe Squad 9 дней назад

    Why didnt you call cyberpower.... oh wait

  • Crypto Surfer
    Crypto Surfer 9 дней назад

    janice doing great

  • Crypto Surfer
    Crypto Surfer 9 дней назад

    did not realise this is a whole series , love it !

  • Luke F
    Luke F 9 дней назад

    I sees a video that show Linus RAGE, I likes the video...Simples

  • NightcruiserMA
    NightcruiserMA 9 дней назад +1

    Not that this helps, and I'm no fan of iBuyPower, but it actually sounded to me like the guy said (still sarcastically) "On the motherboard..." not "Um the motherboard..."

  • B J
    B J 9 дней назад

    I'm trying to pump Janice's guts. What's your # gurl?

  • Polly Bonanzas
    Polly Bonanzas 9 дней назад

    That iBuyPower guy was a fucking dick. What the hell? I would be so effing frustrated if I was in her position.

  • Miami Bad Boy BOSS
    Miami Bad Boy BOSS 9 дней назад

    This was fucking AWESOME!!! My BIGGEST concerns, regarding PC sellers, are the Warranties - will they honor them or try to bullshit their way out, and the second is customer service/ tech support - will they help you, can they help you.
    Save for the drawn-out intro, this segment Secret Shopper is a great idea! Hope to see more!

  • Blarin Dragon
    Blarin Dragon 9 дней назад

    "Oh? you forgot to download more ram" OMFG too funny thanks Ivan

  • Dick Dea
    Dick Dea 9 дней назад

    These guys at ibuypower are real protective and secretive about their management and CEO, I mean they must know right and want to get in front of this? Luckily being in realestate, I have public information. Their corporate address of 529 N Baldwin Park Blvd was purchased by Alex Hou, so through further investigation he is the President of Ibuypower. Why won't he take any calls to explain this terrible service from his company? Does he not care?

  • Tyler Sublett
    Tyler Sublett 10 дней назад

    Ibuypower has screwed me over with my graphics card and also send me a lot of wrong stuff. I called and talked to someone that was just as much of an ass if not more. So I just bit the bullet and am dealing with a lower end graphics card. I then spoke to someone else about 2 weeks later about something else that was wrong and he was very helpful. I still don’t think I will buy from them ever again though

  • little Rachel
    little Rachel 10 дней назад

    Loved the series, hope you guys let us know what the company's had to say about it. You guys are great, keep it up. Greetings from the Netherlands.

  • Nikita Belomestnykh
    Nikita Belomestnykh 10 дней назад

    Wait, what about Apple? I love their customer support. I was waiting for you to test that as well.

    • lilmoni
      lilmoni 7 дней назад

      Nikita Belomestnykh but they don't sell gaming PCs

  • Dancing Lama
    Dancing Lama 10 дней назад

    The cringe

  • Xulious
    Xulious 10 дней назад

    There's something about the way he says "ye done goofed" that I just love

  • RipleySawzen
    RipleySawzen 10 дней назад

    Unplug? I NEVER unplug the computer. There's a power switch for a reason. Keeps the system grounded while removing power.

  • hdjdi lopo
    hdjdi lopo 11 дней назад

  • Rvc546
    Rvc546 11 дней назад

    Janice is Cute

  • OldDog91
    OldDog91 11 дней назад

    Holy Smokes guy's ! I know one thing , I'm glad I have been working with computers since i was 5 .. and have no need to buy an premade pc ... because OH MY GOSH lol

  • Roger C
    Roger C 11 дней назад

    Nothing beats me off like removing protective plastic.

  • TheRealBrowk
    TheRealBrowk 11 дней назад

    Omg she's got such patience :O