Agent Janice SPEAKS - The WAN Show Jan 11 2019

  • Published on Jan 12, 2019
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    Timestamps (Courtesy of
    Nightcore Prototype Zero)
    0:00 starts to the JAN show
    2:20 intro
    3:02 ground rulez
    3:26 Janice’s story
    5:51 funny joke ( please laugh )
    8:16 Linus stops talking
    9:06 best experience on pre-sale side
    9:58 worst experience
    12:37 tech support
    16:36 new merch
    18:00 what would Janice buy
    25:33 floatplane questions
    34:00 super chats
    39:29 last question
    42:27 last last question
    47:00 Janice grabs Dennis and leaves (and her money)
    47:45 SPONSORS WOO! (Denis runs in front of camera)
    48:31 fresh books
    49:18 PIA
    49:38 SAVAGE jerky
    51:54 CES talk
    1:01:28 Denis on OLED
    1:08:13 Linus shows new Hisense demo
    1:12:16 end of JAN Show ( superchats )
    1:14:55 merch store and Luke is hiring
    1:16:31 requirements
    1:17:12 migration for floatplane
    1:20:52 real end and Dennis waving underwear
    1:21:01 outro
  • Science & TechnologyScience & Technology

Comments • 1 918

  • Dekar013
    Dekar013 20 days ago

    Hot sauce goes on everything, fight me Linus.

  • Adrian Jarvis
    Adrian Jarvis Month ago

    it's for your parents -- single vendor == Apple. I have bought Apple products for my parents for the last 15 years... the Apple store dealing with their issues for 3 years is worth the higher price... I do a quick house cleaning twice a year... Plus It's a push to imagine people in their 70s needing a hardcore gaming machine... so a mac mini with 16GB and a good SSD... If they want gaming Steam works OK..

  • vance44
    vance44 Month ago

    how do I keep missing all the stuff you guys are doing live! ? :( … oh well

  • zen
    zen 2 months ago

    Origin is so expensive because they're trying to be in the elite boutique, and price really helps make that separation. They're sort of like the Apple of the Wintel world.
    Oh... and they sponsor Pewdipie.

  • joey rosenbaum
    joey rosenbaum 2 months ago

    When did Luke learn how to shapeshift

  • joey rosenbaum
    joey rosenbaum 2 months ago

    You mean laptop. With extended warrenty of course

  • Krisztian Tornyi
    Krisztian Tornyi 2 months ago

    She is so cute ! :)

  • gerthdynn
    gerthdynn 3 months ago

    Janice you were great and I loved that you were willing to try it.

  • Enjun38
    Enjun38 3 months ago +1

    "A giant garbage, sitting there" - Dennis
    "99 Thousandnths" - Linus

  • Ben Bradford
    Ben Bradford 3 months ago

    Would watch videos presented by Janice

  • XRAY8492
    XRAY8492 3 months ago

    Part 2 with aio claims

  • Amellia Mendel
    Amellia Mendel 3 months ago

    I really loved the secret shopper please do another series.

  • Ebelel
    Ebelel 3 months ago +1

    the intro isn'T THAT LOUD UNESCAPCILYALY. Lolwut, please be quiet, I am sleeping.

  • Bye Bye
    Bye Bye 3 months ago

    Beauty and the Beast,lets have some more of Janice maybe building a computer with of cause the help of you Linus.That was cute and light hearted when you did it with your young daughter.Bit of humor amongst all the serious stuff goes down well.

  • Michael Leppert
    Michael Leppert 3 months ago

    Go Maingear
    Go AMD
    Go Underdogs

  • Raymond Yung
    Raymond Yung 4 months ago

    Where can I find the secret shopping video?

  • mjc0961
    mjc0961 4 months ago

    An Apple product because of the post purchase support? The post purchase support for Apple products is worse than any company in secret shopper. If you go to an Apple Store, they flat out lie to you in an attempt to sell you a new computer, Apple constantly refuses to do extended warranties for issues that are their fault until after they get sued, and let's not forget the favorite fanboy phrase "you should have bought Apple Care" even though Apple Care does nothing to resolve those two other issues.
    I can't believe a LinusTechTips viewer so dedicated that they have Floatplane, and thus surely has seen Apple's piss poor post purchase support for the iMac Pro, would ask such a stupid question.

  • Alan Barker
    Alan Barker 4 months ago

    What a treasure. A girl who hates talking on the phone!

  • Jesster B.
    Jesster B. 4 months ago

    More video exposure for Agent Janice.

  • softice
    softice 4 months ago

    We need more Dennis. Jeez and give him a cookie.

  • alexguskov25
    alexguskov25 4 months ago

    Anyone getting those boxers has an unhealthy relationship with Linus Tech.
    You guys should do star constellations like on the shirts where it's not easy to see The LTT.

  • tuxr4z3r
    tuxr4z3r 4 months ago

    audio synced not properly

  • Gismo TB
    Gismo TB 4 months ago

    Like to see what Mac PC that cost $50 000.
    PS! Windows don't make Personal Computers (PC). So … Mac PC is 100% better then a Windows PC!

  • Tricky Trinklet
    Tricky Trinklet 4 months ago

    There is a fake Linus channel, you sud check it out:
    Linus mining tips.
    Linus sex tips.

  • Epic rc madness
    Epic rc madness 4 months ago

    What a nice girl.. A total sweetheart. Iis she single (=.....

    BODYSNATCHA 4 months ago

    i can bet any amount of money that DELL WILL NOT MAKE ANY CHANGES!!! They said they would because they saw Linus In person. but im very sure they will not make any changes,. ! because they will continue to outsource their technical support. has nothing to do with who is on the phone, but how well they understand and comprehend the English language.

  • eraldorh
    eraldorh 4 months ago

    Cant hear a word shes saying!!

  • Alex F
    Alex F 4 months ago

    She looks very nice. I can't believe she would ever use foul language.

  • Michael Nail
    Michael Nail 4 months ago

    she is a cutie

  • April Last-Name
    April Last-Name 4 months ago

    Holly shit, it's Janice from accounting. A real Janice from actual accounting!

  • Eric Siegel
    Eric Siegel 4 months ago

    When do we get Linus modeling the underwear, and will it be at LTX?

  • Jason Frazer
    Jason Frazer 4 months ago

    who also thinks Janice seems a little baked?

  • Reignz
    Reignz 4 months ago

    Anyone notice the banner is in the the way?

  • Bobcat665
    Bobcat665 4 months ago

    Nice ginch, Linus!

  • Mythix2
    Mythix2 4 months ago

    Didnt hear shit janice said. Y u no use personal mics

  • Nuovo
    Nuovo 4 months ago

    *thickness matters*

  • Benjamin Hansen
    Benjamin Hansen 4 months ago

    Luke, wheres the beard :D i can live with the long hair but the beard...

  • Adrian Bargen
    Adrian Bargen 4 months ago

    Apple annoys me with their control issues. But their customer support is magical. You call, they answer quickly, you talk to an actual person, and they don't transfer you. It's probably the only thing they got going for them really.

  • David
    David 4 months ago

    35:50 Linus gets to have a real insight in to phone anxiety. 80% roughly of human communication is non-verbal. You lose MOST not all of that over the phone, married couple both with phone anxiety, the argument and debates and wheedling we have over making important phone calls are\is epic to behold.

  • Arief Rakhman
    Arief Rakhman 4 months ago

    5 dollar us or canadian? 😅

  • Arief Rakhman
    Arief Rakhman 4 months ago

    The curse of knowledge.
    Taran please make uncut (or less edited) version.

  • Giggles The Goat
    Giggles The Goat 4 months ago

    It really is weird to see how some people encountered that disconnect where tech specs could not get any simpler and it then became Janice's fault. I mean it makes sense what Linus said, you get so into it, that it becomes normal but other people not into it are just speechless about how it all works. Regardless, praise be to Janice from Accounting!! Praise to Denis and jerky hot sauce!

  • n00bnetrum
    n00bnetrum 4 months ago

    Janice really is an accountant.

  • Nathan
    Nathan 4 months ago

    I like her. She's smart and wants to learn. :3 Not many of those these days.

  • James Fox
    James Fox 4 months ago


  • mirza dawar
    mirza dawar 4 months ago

    she's cuteeeeeee.... 😍 😍 😍 😍

  • ultraplanktons games
    ultraplanktons games 4 months ago

    Dates wrong

  • Scott Pessetto
    Scott Pessetto 4 months ago


  • SixOThree
    SixOThree 4 months ago

    A little unprepared.

  • Michael Phoenix
    Michael Phoenix 4 months ago

    passive 3d lg 4k oled run through potplayer 60fps pushed to 4k so 2k each eye 3d content floats outside the TV.

  • spaladon
    spaladon 4 months ago

    Hiscence is quite a big television company in Australia, they are a major player

  • MiChAeLo KGB
    MiChAeLo KGB 4 months ago

    Lol, the part about Hisense was kinda funny when I went to Google them and it autocorrected it from High Sense to Hisense, and I turned around and looked at my Hisense fridge :D

  • MaxUgly
    MaxUgly 4 months ago

    This has been great, sounds like you guys have made an impact! Thanks!

  • It's Akile
    It's Akile 4 months ago

    I love smiley people like myself. Janice is cute, might delete later

    SUBHAM MANDAL 4 months ago

    21:00 Janice is really smart... Like very witty

  • Benjamin Franklin
    Benjamin Franklin 4 months ago

    Trick Janice into buying herself a pc.

  • Ryan Bellfield
    Ryan Bellfield 4 months ago

    Have you received any responses from the retailers? and if so, would you make a video about it?

  • Benjamin Ruege
    Benjamin Ruege 4 months ago

    I hate the stupid youtube stories thing. It's stupid and pointless.

  • Hayden Williams
    Hayden Williams 4 months ago

    Hisense is one of the medium-big companies in Australia , not a major but still big that quite a few people have them

  • Damian Littlefair
    Damian Littlefair 4 months ago

    whats float plane

  • Cellphone Dave
    Cellphone Dave 4 months ago

    28:40 as the ability to communicate using the interwebs and not talking or using video chat and only typing, is "phone anxiety" and social anxiety in general becoming more prolific? Does it follow that it is a learned behavior?

  • Dave B
    Dave B 4 months ago

    Is she single? *Asking for a mate*

  • Slade Day-Carreiro
    Slade Day-Carreiro 4 months ago

    HI-Sense is what is often pushed at visions in Canada. Also for that gaming tech 3d tech is on my LG TV, no issues when its off but I never use the feature or the 3D effect.
    Hearing about how much you care about the merch quality is very heartwarming. I personally was kinda bummed out with my LTT hoodie overall, but again I got it too support the channel like you said so it was less of a bummer.

  • Q F
    Q F 4 months ago

    Forget marketing lol.
    My Mom uses Macs (mostly because she has been using Apple since the Apple II (sadly she did not keep that one after replacement....)) and part of it is support.
    Her G4 iMac, in 2011 she was getting support from Apple. Even *free* service/etc for somethings.
    I totally get the Apple angle.
    And, I must admit, if Apple could copy “snap” from Windows, I would seriously consider buying the upcoming Mac Pro, if it was even reasonably decent performance/dollar.... but I also only really play Blizzard games, so....

  • Benjamin Ruege
    Benjamin Ruege 4 months ago

    PLEASE do another secret shopper with in-store (as long as it wouldn't give poor Janice an anxiety attack).

  • Benjamin Ruege
    Benjamin Ruege 4 months ago

    Really need some LTT boxers in full orange.

  • Benjamin Ruege
    Benjamin Ruege 4 months ago

    Sooooooo happy you brought Janice on the show =D

  • MoonfaceMartin88
    MoonfaceMartin88 4 months ago

    Janice seems really cool. And I'm amazed how much Dennis' english has improved.

  • Tim A
    Tim A 4 months ago

    Janice is the best

  • Marc LeBlanc
    Marc LeBlanc 4 months ago

    When you need anything Canadian, ask for the french speaker, they normally speak English and have at least a little IQ.

  • Weapons Grade Gaming
    Weapons Grade Gaming 4 months ago


  • Mark Semple
    Mark Semple 4 months ago

    would be interesting to see Janice test out some "user friendly"/"idiot proof" tech, as the rest of you guys tend to be more tech savvy you may miss stuff that some less savvy might get stuck/trip up on. I personally realised this issue when i tried to write an instruction for someone to set up a networked drive on windows, i just assumed anyone reading it would have some level of windows experience, which turned out not to be true. so after walking the guy through it step by step over the phone while i emulated doing it from scratch on a PC my side I had to go rewrite the entire thing with added pictures including highlighting.

  • Silver Studio
    Silver Studio 4 months ago

    AI power distribution makes sense if you're talking about a laptop because it would allow for lower overall thermals which would be REALLY important for a thin&lite.

  • Soumya Hazra
    Soumya Hazra 4 months ago

    she reminds me a lot of Pam from 'The Office" .
    She even talks and looks same!

  • Benjamin Karlog
    Benjamin Karlog 4 months ago

    Please do not put Dennis on the camera.

  • Jo Veteran
    Jo Veteran 4 months ago

    50:18 "Don't dip your jerky in hot sauce, Dennis! That's like one of the first things you learn!"

  • Aaron Nelson
    Aaron Nelson 4 months ago

    I'd let Janice secret shop for me any day! She's a fox.

  • t98765af
    t98765af 4 months ago

    For the LTT store, can you guys offer tall sizes, like LT and/or XLT? I would love to rep LTT, but I don't buy shirts that are too short or too wide

  • Karl P
    Karl P 4 months ago

    Dell outsources everything to stupid Indians

  • Wutipong Wongsakuldej
    Wutipong Wongsakuldej 4 months ago

    I've seen a few 'avid gamers' who knows only a fair bit about PC (eg. only knows that Core i7 is better than Core i5, or GTX1080 is better than GTX980 etc.). They don't really in to the geeky side of PC gaming, as they would only ask the store to do everything. So I think even those gamer will need some sort of technical support. I also know a few people who know quite a lot about PC hardware, but never touch any parts of them. They will run to the store whenever something breaks.
    So I think the video also helps these people as well, not only the people who are not very used to the PC gaming.

  • Richard Goulet
    Richard Goulet 4 months ago

    You can crack CC very easily...

  • Samuel Clemens
    Samuel Clemens 4 months ago


  • Kyle Slater
    Kyle Slater 4 months ago

    Just because someone is an avid gamer doesn’t mean they know tech support. I would chose based on support not performance. At least for anyone but myself. I know approximately 2 people that I’d suggest complicated support.
    Edit: omg.... so do all accountants use phones from 20 years ago? My sister has had her phone for so long I’m amazed it turns on still.

  • Bits of Pulp
    Bits of Pulp 4 months ago

    Dennis like's 'em (not) thick.

  • Bits of Pulp
    Bits of Pulp 4 months ago

    41:04 Speak for yourself. I get mad when family doesn't ask me to build them a computer and I can't sate my addiction to building rigs. I literally bought my dad a Ryzen 2200 setup three weeks ahead of Christmas just because it had been too long since my last build and his computer in the shop was an ancient Intel J1900 that I originally bought to build a carputer. I periodically disassemble and reassemble old parts like my brother's old FX 8300 rig just to fiddle with Linux distros and keep the urge to buy new parts at bay.

  • Bits of Pulp
    Bits of Pulp 4 months ago

    She would have gotten herself a new laptop and then gave her parents her old one.

  • Zac Randazzo
    Zac Randazzo 4 months ago

    Dennis! Come on - coughing into your hand is soooooo gross! 🤮🤮🤮 Cough into your elbow dude!

  • OliaboutPC
    OliaboutPC 4 months ago

    we love janice

  • Suchender W
    Suchender W 4 months ago +1

    Think shes flierting with me

  • Dave Davidson
    Dave Davidson 4 months ago

    Linus Touch Tips Boxers no homo....

  • ShroudedWolf51
    ShroudedWolf51 4 months ago

    Unless we're talking CRT levels of thickness, there is no reason to care about TV thickness. You're not carrying it around in your pocket laptop bag; you setbit down once and not touch it again. An extra centimeter or three of less thickness means you'll get that "Wow!" feeling for like a week....and, then, forget all about it.

  • ShroudedWolf51
    ShroudedWolf51 4 months ago

    The only reason why I know of Hi-Sense is because I work as a subcontractor and they are the second most common brand of TV I end up seeing, only second to Vizio.
    Until this demo, the only reason why I thought they had anything going for them at all is that they made TVs that sold for ridiculously cheap (with just as cheap of quality).

  • SaeedEvox
    SaeedEvox 4 months ago

    16:11 i thought of the same thing your thought of , linus

  • ShroudedWolf51
    ShroudedWolf51 5 months ago +1

    The massive difference between...say, Maingear and Apple is that Maingear (and, Dell, iBuyPower, etc.) doesn't have an extensive history of shoddy engineering that they will compensate for by lying to and blaming the consumers for "using it wrong".
    Yes, Apple has a lot of appeal to the layman, but surely their constant attitude of, "Yeah, this'll take $ridiculousSum to fix" or "Oh, just go buy a new one" wouldn't be all that appealing even to the biggest amateur.
    Just imagine phoning up Maingear or HP and rather than help, they told you that you shouldn't have been using your gaming PC for gaming and that your only recourse is to bin the whole thing and buy a new one.

  • moritz s.
    moritz s. 5 months ago

    I enjoy watching your videos, but you should work on your audio. the volume is all over the place, when watching multiple videos

  • assassinate241
    assassinate241 5 months ago

    I love Janice and Dennis, she is seems so sweet and he is so funny. CaN i JuSt mArRy ThEm BoTh? 😍😂😍😂

  • Fee
    Fee 5 months ago

    Linus anyone who thinks they’ve been trained in sales and also thinks they should strongarm customers before they run to the door to flea hasn’t been trained at all

  • Fee
    Fee 5 months ago

    Y’all edited the “live” stream ?

  • Fee
    Fee 5 months ago

    Oh my god the RUDEST little 12 year olds in the live chat need to be spanked and denied food and water for 37 weeks minimum.

  • James Vasa
    James Vasa 5 months ago

    Hisense was my first 4k tv. Was 2016 and only cost me £250. Was side lit and wasnt that great but it was a 4k tv. They was sponsors for fifa euro tournament and world cup.